Delete your account
Gaadix rider and driver accounts
You can close your Gaadix account and have your personal data deleted. You do not need the app installed and you do not need to be signed in — confirming a one-time code sent to your mobile number is enough to prove the account is yours.
What happens
- Choose whether you are closing a rider or a driver account.
- Enter the mobile number the account uses; we send a one-time code to it.
- We show you exactly what will be deleted, what we are required to keep, and anything standing in the way — an unfinished trip, or money still in your wallet.
- You confirm. The deletion happens immediately; there is no waiting period.
What is deleted
- Your name, email and profile photo.
- Saved addresses and emergency contacts.
- Your documents and vehicle details, for a driver account.
- Your phone number, which is freed so it can be registered again.
What we have to keep
- Completed trips and their invoices, which we are required to keep for tax and dispute handling.
- Payments and refunds already processed.
These records are no longer linked to you by name or number once the account is closed.
Before you start
An account cannot be closed while a trip is in progress, while there is money in the wallet, or while a driver has unsettled commission. Finish or cancel the trip, withdraw your balance, and settle anything owed first — closing the account will not pay a wallet balance out.
Close your account
Which account?
The same mobile number can hold a rider account and a driver account. They are closed separately.
We send a one-time code to this number to confirm the account is yours. We do not sign you in.
Need help instead?
If you cannot receive the code — the number has changed, or the SIM is gone — write to contact@gaadix.com or call +916291557796. Tell us the mobile number on the account and we will verify it another way.