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Contact Us

We answer every message that reaches these addresses. For anything about a trip you have already taken, quote the booking ID — it is on the trip in My Trips and in the receipt.

Customer support

Email: contact@gaadix.com

Phone: +916291557796

Booking and trip support is available 24 hours, because trips run at all hours. Billing and account queries are answered on working days.

Registered address

Gaadix
Aspire Coworks - Koramangala
Balaji Arcade, 20th L Cross Rd, 4th Block, Koramangala,
Bengaluru, Karnataka 560095
India

If something goes wrong

Write to contact@gaadix.com with the booking ID and what happened. We aim to acknowledge within 48 hours and to resolve within 30 days, which is the period the Consumer Protection (E-commerce) Rules allow for a grievance.

Grievance Officer

If a complaint has not been resolved to your satisfaction, escalate it to Dhivya, Operations Head and our Grievance Officer, at grievance@gaadix.com.

This is a different address from the one above, so an escalation does not land back in the queue that did not resolve it. Please include the booking ID and what you have already been told, so it starts from where the conversation stopped rather than the beginning.

Safety

If you are in immediate danger, call 112 first. The SOS button in the app raises an alert with your live location and trip details, and it reaches us straight away — but it is not a substitute for the emergency services.

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